Telephone Etiquette in a Professional Setting

This course is designed to enhance the telephone communication skills of office professionals and customer service representatives. Participants will learn the importance of professional phone etiquette, including how to effectively greet callers, manage conversations, and handle difficult situations. The course will provide practical tips and techniques to ensure that all phone interactions are respectful, efficient, and positive. By improving these skills, professionals can foster better relationships with clients and colleagues, ultimately leading to improved satisfaction and productivity.